So you're having some trouble...

Even on a good day things occasionally go wrong.  Even with the complexity of today's diagnostic equipment, there are no exceptions to this rule.  That's why we're here; to help you achieve accurate results and provide high quality care.  Whether it's a cable that just doesn't fit right to inconsistent diagnostic output, we can usually help you solve most issues with our products.

Some past issues are listed below.  Browse through those solutions before contacting us as someone may have had that same difficulty before you which is solved here.

For immediate assistance, call us at 954-345-9800 and select "Technical Support" from the menu.

For less urgent issues, send us an e-mail by clicking here
Please be sure to fully describe the issue you are experiencing so that we may provide the most accurate corrective action as soon as possible.

To report a bug with this website, click here and describe the bug as best you can.  Our programmer will address these issues immediately.

To report a bug with our CD-ROM, click here and describe the issue you are having in detail.  Our programmer will address these issues immediately.